Client Partner Director (Strategic Account Management and Development)
Location: Chicago, IL

Job Description

Solstice is a Customer Experience Development Firm that creates idea-driven, digital experiences to bring our customers closer to their customers. Recognized as a thought leader and forerunner in the application of experiential technologies, organizations across industries rely on Solstice to transform the customer journey.

Solstice is looking for a Client Partner Director who will be responsible for developing and pursuing new business opportunities for Solstice. This is an executive level role on our sales team, and this person will be integral to our continued growth. Our culture is one that fosters innovation and creative thinking without the bindings that are typically introduced with large organizations. The people we are looking for in this position are no exception.

What we are looking for in you:

You are a connector, a relationship builder, and you understand the enterprise. You are highly analytical, proactive and detail oriented. The most successful people in this role have pragmatic, hands-on experience in the user experience, digital or custom software development space, and have a strong knowledge of emerging technology trends. You feel comfortable at all stages of the sales lifecycle whether it is the beginning nurturing stages, the SOW creation, rate negotiations to ultimately closing and kicking off new engagements with clients and our delivery teams. If this sounds like your interests and background - we cannot wait to meet you!

Here’s a snapshot of your responsibilities:

  • Pursuit Management: Pursuit vision and direction. Provide input and ensure pursuit hits the mark
  • Account Relationship Management: Ability to speak confidently and effectively with the client of any level
  • Client Stakeholder Navigation: Intracompany referrals to drive new business
  • Sales Process Maturity: Mastery of our sales methodology and ability to train others
  • Sales Confidence and Comfort:  Comfortable throughout the sales lifecycle
  • Leverage Partner Network to Win More Deals: Establish relationships and work as point person with sister companies, on sales pursuits
  • Internal sales demand generation initiatives: Quarterly objectives, meeting attendance and participation
  • Intra-client Growth: Increasing number of client relationships and touchpoint leading to increased sales
  • Quota Management: Contributing to hitting strategic account revenue goals
  • Margin Protection: Understanding margin levers and working to protect margin per the account goals Conversion: Deals closed vs total deals - Focus on qualifying and closing the right deals

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