Client Principal (Strategic Account Management)
Location: Chicago, IL

Job Description

Solstice is a Customer Experience Development Firm that creates idea-driven, digital experiences to bring our customers closer to their customers. Recognized as a thought leader and forerunner in the application of experiential technologies, organizations across industries rely on Solstice to transform the customer journey.

Solstice is looking for a Client Principal who will be responsible for both client and team happiness, frontline account support, and supporting account growth. Our culture is one that fosters innovation and creative thinking without the bindings that are typically introduced with large organizations. The people we are looking for in this position are no exception.

What we are looking for in you:

You are a connector, a relationship builder, and you understand the enterprise. You are highly analytical, proactive and detail oriented. The most successful people in this role have pragmatic, hands-on experience in the user experience, digital or custom software development space, and have a strong knowledge of emerging technology trends. Perhaps you have been a consultant in another services firm and understand the importance of account management. You are interested in steering your career into the relationship-driven side of sales. You have a passion for exploring, “what’s next?” and are highly motivated, productive and organized. You have an understanding of user experience design and the agile software development lifecycle and have previously worked with marketing, the line of business and/or technology teams -- in a delivery capacity -- in enterprise environments.

Here’s a snapshot of some of your responsibilities:

Strategic Account Support

  • Facilitation of strategic account meetings
  • Supporting any delivery/client feedback issues
  • Strategy briefing support
  • Updating account plan and goals

New Opportunities

  • Communication and follow-ups on potential new teams or roles
  • Creating SOWs and Change Requests and driving them to signature
  • Coordinating strategy and approach with delivery on new opportunities/account growth

Solstice Demand Team

  • Delivering client partner and/or demand team quarterly rocks
  • Active participation in demand team ceremonies
  • Actively working with our sales coach to improve skills

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