Junior IT Support Analyst
Location: Buenos Aires, Argentina


Job Description

Solstice is hiring a Junior IT Support Analyst to keep up with our growing team in Buenos Aires. The ideal candidate for this role will be a current student or recent college graduate with a background in IT and a desire for continuous learning and passion for innovation. They will report directly with the IT Lead in Chicago, and will support over 60 employees in the Buenos Aires office. 

Responsibilities include:

  • Work within our IT help desk ticketing system
  • Maintain the functionality of meeting rooms tech and cables/adapters
  • Maintain an accurate hardware inventory utilizing a Mobile Device Management (MDM) software
  • Maintain accurate and current IT inventory of licensed software
  • Administration over office-wide systems and tools (including G Suite, Office 365, Rally, GitHub)
  • Help coordinate technical projects including web conference, wireless, and audio/visual setup
  • Imaging laptops and on boarding new hires to our software and systems

Qualifications:

  • Working towards or recently graduated with a Bachelor’s Degree in IT or related field
  • Knowledge/experience with Mac OS X operating systems
  • A familiarity with mobile would be helpful but not required
  • Mac OS X, iOS, Android troubleshooting skills
  • Demonstrated aptitude for continuous learning and innovative thinking
  • Ability to work independently with little direction, and also in a team environment
  • Strong written, oral and interpersonal skills with a demonstrated ability to communicate with internal staff
  • Ability to meet the physical requirements of the position, including the ability to lift and handle up to 50 pounds in equipment
  • Ability and willingness to provide support during off hours when necessary   
  • Advanced English skills



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